At Sanskar Ethnics, we are dedicated to delivering high-quality products and a satisfying shopping experience. Our hassle-free return and exchange policy is designed to make your experience smooth and worry-free. Here’s an overview of how it works:
Order Cancellations
If you wish to cancel your order, please contact our customer support team before it is shipped.
Once an order has been dispatched, cancellations are no longer possible. However, you may initiate a return, subject to a processing fee of ₹99.
Please note that custom-made orders are crafted specifically for you and therefore cannot be cancelled under any circumstances.
COD Policy
We offer Partial Cash on Delivery (COD) to ensure a secure and seamless shopping experience.
- Customers choosing COD are required to pay a prepaid amount of ₹149 at the time of placing the order.
- The remaining balance is to be paid in cash upon delivery.
- In the event of a return, refunds will be processed in accordance with our return policy; however, please note that the ₹149 prepaid amount is non-refundable.
This policy helps us minimize order cancellations and ensure faster processing.
Returns & Exchanges Process
We aim to make returns and exchanges simple and transparent. Please follow the steps below:
1. Request Initiation
Submit your return or exchange request within 2 days of delivery. Our team will get in touch with you by the next working day to verify the request and item condition.
2. Approval & Pickup
Once verified, we’ll arrange a pickup within 48 hours.
3. Exchange Dispatch
If you’re requesting an exchange, the replacement product will be shipped within one working day after the return has been picked up.
4. Quality Check & Refund
Once we receive the returned item, it will undergo a quality inspection. If it passes, your refund will be processed within 7 working days.
Return Conditions
To be eligible for a return or exchange:
- The item must be unused, unwashed, unaltered, and undamaged.
- All original brand tags must be intact.
Important Note
For any missing, damaged or incorrect items, you must share an unboxing video as proof within 24 working hours of delivery.
Without valid video evidence, we may not be able to process such claims.
To initiate a return or exchange, [Click Here].
Certainly! Here’s a clear and friendly rewrite of your Additional Information section:
Additional Information
- Color & Embroidery: Due to the natural properties of the fabric, slight color variations may occur over time.
- Handmade Product Variations: As our products are handcrafted, you may notice minor differences in color, finish, and overall appearance. Colors may also appear differently on your device depending on screen settings and lighting. These natural variations are part of the unique charm of handmade items and are not eligible for return or exchange.
- Sizing: Some styles have a relaxed fit while others are more fitted. Please refer to our size guide to find your ideal fit.
- Wash Care: Please follow the care instructions on each garment to keep your outfit looking its best.
By shopping with us, you agree to our Refund, Return & Exchange policies. We’re here to support you every step of the way—happy shopping! 💛